A single hospitality partner for the villas of Bali.
One team. Five services. One invoice. A quiet, trusted hand on every guest stay.
If your villa cares about the small things.
Villa owners, in-house concierges, and villa-management groups across Bali who want a single hospitality layer for guests, instead of a rolodex of unrelated vendors. We are not for high-volume packaged-tour operations.
A signature hospitality layer.
A kitchen guests remember
Our chefs in the villa kitchen, menus that change with the harvest. Floating breakfasts, candlelit dinners, slow morning meals. The story your returning guests tell their friends.
A real person on every booking
Our operations team answers. No agency middleware. Concierge speaks to whoever will be on the ground.
Hand-picked drivers, nannies, practitioners
Every person who enters your villa under our name has worked with our own family. References on file. First-aid certified where it matters.
Pricing tax-correct, no surprises
PB1 11% included in quoted prices. Service 5% optional. Itemized, IDR and USD on every invoice.
Cross-service in a single thread
Dinner Tuesday. Yoga Wednesday morning. Driver Wednesday afternoon. Care Wednesday evening. One conversation, one invoice, one team.
A simple partnership split.
15% to the villa, on every booking we get through your guests
Tracked per booking, paid monthly, transparent reconciliation quarterly. Higher splits available for exclusive arrangements.
Two flows, your choice
Either: guest pays the villa, villa pays us. Or: guest pays us direct, we remit your share monthly. Whichever is simpler for your accounting.
30-day notice, either way
No lock-in. No exclusivity unless you ask for it. You stop when it stops working.
Monthly summary, quarterly reconciliation
Bookings by service, totals, your share, guest feedback if shared. Plain-language email, not a portal you have to log in to.
What you can count on.
Public-liability insurance covering all staff. Food-handling certification on Moon & Spoon Kitchen. Driver licences on file. Nanny first-aid certification on file. A backup chef arrangement on every confirmed booking. Public-liability insurance covering the team is unwell. Guest data stays with us; no third-party sharing, no resale lists.
Shall we have a coffee?
We are in Ubud most weeks. A coffee, a walk through your villa, a conversation about what your guests usually ask for that you cannot quite source.
They ran the week. Our guest said it was the best food, the calmest driver, the kindest nanny they had ever had. We just opened the door.